App support
For help with your account, payslips, timesheets, or the app, email support@paytracc.com. We aim to respond within two business days (AEST).
PayTracc
Australian Payroll Clarity
Help centre
Support
Help for employees using PayTracc to check their pay.
Contact us
Reach our team directly for app help, account questions, or feedback.
Privacy requests
To access, correct, or delete your personal data, email privacy@paytracc.com or see our Privacy Policy.
General enquiries
For feedback or questions about using PayTracc as an employee, email hello@paytracc.com.
Before you write
Including these details helps us resolve your issue faster.
Account details
The email address linked to your PayTracc account.
Device info
Your device model, OS version (iOS or Android), and PayTracc app version from Settings.
Issue description
What you expected vs what happened. Screenshots help — avoid sharing passwords or TFN.
Frequently asked questions
Use the password reset option on the login screen. Enter your registered email and follow the link sent to your inbox. If you do not receive the email, check spam or contact support with your account email.
Payslips reflect the hours and rates linked to your employer for that pay period. Check your timesheet entries first. If something still looks wrong, raise it with your employer and contact PayTracc support with the pay period dates if you need help reading the breakdown.
Open the Leave section in the app, select the leave type (annual, sick, or personal), choose your dates, and submit. Your employer will receive a notification to approve or decline the request.
Yes. If you work for more than one employer, PayTracc keeps each job’s rates, timesheets, and payslips separate — all in one account so you can check every salary in one place.
Email privacy@paytracc.com with your account email and a deletion request. We will process it within 30 days, subject to legal retention requirements. You can also delete your account from Settings in the app.
Send steps to reproduce, your device details, and screenshots to support@paytracc.com. We appreciate detailed reports and will follow up once we have investigated.
Troubleshooting
Account & sign-in
Try password reset from the login screen. For email verification issues, use the resend option in your profile. If you still cannot access your account, contact support with your registered email.
Payslips & hours
Check your shifts for the pay period before contacting support. Payslips usually update after your employer confirms hours and pay is processed. If a payslip still looks wrong, contact your employer and email us with the dates.
Notifications
Check that notifications are enabled in your device settings and in the PayTracc app under Settings. Push tokens may need to refresh after an app update — try toggling notifications off and on.